When will I receive my order?
I want you to begin enjoying your new crafty goodies as quickly as possible. Please allow 1-3 business days for me to get your order packaged and ready for shipment. All orders are shipped via USPS so from your ship date, please allow for 3-5 business days for domestic orders and 6-14 business days for International orders to be delivered to your mailbox. You will receive a tracking number in your shipping confirmation email so you can track its progress at usps.com
**Delivery times are running slower than usual during this pandemic so please be patient with our postal people.
Do you ship International?
Yes! I ship all International orders via USPS first class International with all items declared at full value. Customers are responsible for the cost of any duties and taxes upon delivery of your order. Those costs are determined and remitted to your country, not CAS-ual Fridays.
How do I return or exchange an item?
I want you to love your CAS-ual Fridays stuff so if you change your mind about an item, you can return or exchange within 15 days of your original purchase date. The item must be unused and in its original packaging.
*Postage costs must be covered by the customer unless the item was received damaged or defective.
*Please note that I do not allow for returns or exchanges on International orders.
In order to process your returns and exchanges, please contact me at firstname.lastname@example.org for the return address, and you MUST include the following in your package being sent back:
- a copy of your original cas-ualfridaysstamps.com order
- a note stating the reason for the return or exchange
- the item in its original packaging
Can I return or exchange an item I purchased from another store?
As much as I would love to, all of my retail partners have their own return/exchange policies so it would need to be done with the retailer you purchased from.